Automate
Your Etsy Customer Service,

and Get More Positive Feedback

Relax. We’ve got that covered.

We Automate your ETSY business for you.

Feedback hero helps automate and personalize your communication with your customer, saving you time and increasing customer satisfaction!

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Better Customer Service

Make customers feel special with proactive personalized messages triggered at key events: immediately after order has been placed, after order has been shipped, after order is received or create your own trigger ensuring your customer is informed throughout their transaction.

Customize Emails With Filters & Variables

Choose from dozens of email customization options: customer name, product ordered, processing time, shipping information and more. Use the same template for all of your items or filter by product. Have custom orders? No problem, add attachments and a questionnaire to streamline your work, saving you time.

Track Emails And Response Rate

Stop guessing whether Etsys notification system worked and using their 1 size fits all notification system. Track which emails were sent and opened ensuring your customer is kept in the loop.

Happier Customers = More Business

Did you know that 72% of customers are loyal to a brand because of customer service? And that 78% of consumers show loyalty by word of mouth.


Get More, Positive Reviews With Better Customer Service

Feedback hero helps you get more, positive reviews from your customers by providing better customer service that saves you time and increases customer satisfaction.

Follow up

Asking for a review doesn’t need to be a burden. Put your customer first and automatically follow up with your customer to ensure they had nothing but a 5 star experience and optionally remind them where they can leave a review.

Increase Loyalty

Did you know that asking customers for product reviews can actually help make them feel as if they’re a part of your brand and important to your business, which increases loyalty.

Increase Traffic

Customers usually write reviews in natural language, which helps target long tail keywords and give you an SEO boost meaning more traffic to your store!

Increase Conversions

Products with reviews have a 12.5% higher conversion rate than those without and products with 20+ reviews have an 83.5% higher conversion rate than those products without.

Get Negative Feedback Alerts!

Sometimes bad reviews happen to good people. Stop living in fear of negative reviews and get notified immediately if you receive one via email or text.

Get Email Alerts

Trigger an email to be sent to the reviewer when a negative review is left to immediately start the reconciliation process.

Get SMS Alerts

Trigger a text to be sent to the reviewer when a negative review is left to immediately start the reconciliation process.

Get Email & Text Alerts

Get alerted immediately when you receive a negative review via email or text.

Kiss & Make Up

Optionally trigger an email to be sent to the reviewer when a negative review is left to immediately start the reconciliation process.

Track Your Progress

Know without a doubt that feedback hero is working for you by tracking your Key Progress Indicators (KPIs).

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